Shipping policy

Thank you for shopping at byLW!

Delivery and shipping information:

Our policy for domestic shipping: 

  • You may open the package and check it  while the courier representative waits. 

    There are no refunds during sale periods. Only exchanges.

    What if you like the piece but you want another size?

  • You return the size that doesn’t fit you, kindly return the items with the courier and you pay the shipping fees then You place a new order with the new desired size. 
  • If you’re not available to receive your package, you can reschedule the delivery for a more suitable time.
  • If the package is delivered and after checking it you wish to return it, you just give it to the courrier and pay the fees required.
  • All accessories are final sale. ( They can't be returned or exchanged)
  • Refunds and exchanges are allowed for 24hrs after receiving your order. During sale periods, exchanges are only available. 
  • The returned item must be in the same condition that you received it
  • The returned items must be in their original packages
  • Refunds and exchanges rates are the same as delivery rates. 

Shipping information:

  • Domestic Orders take 3-7 business days to be delivered depending on the government.